Transcription

PSS is one of the nation’s premier transcribers of recorded voice. A recording can consist of either a caller’s name and address to be used for fulfillment purposes, customer satisfaction survey comments to be evaluated for customer service improvement, dictations, conference calls or various forms of voice recordings. Many applications may also require the collection of additional information such as phone number or email address, some of which may be transcribed or appended to the voice capture from a number of technological driven means such as touch-tone entered data, Automated Speech Recognition (ASR} or Automated Number Identification (AN I).

Our unique Q+4 data entry system has been developed to insure the highest degree of address completeness, accuracy, and deliverability. The result is a transcribed record captured by recording that compares very favorably in quality and completeness to a record produced by a live agent but is much more cost effective.

We deliver data directly to the end user. Daily output is provided to our clients in the form of secure FTP, VPN or e-mail. Files are always customized to the users’ specifications and can be encrypted to insure privacy. All data are archived for future use by our clients or purged on a client defined schedule.

 

PSS Company Headquarters

Based in Davenport, Iowa we serve the entire United States.

1320 W. Kimberly Rd.
Davenport, IA. 52806

(563) 362-6000

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